The practical questions offices ask before they install. No jargon, no fine print, just how it works.
No. We install it, we keep it patched and current, and we watch it. Your staff does their normal job. They never manage the system. If anything needs attention, the Operator has usually already caught it, and anything beyond it goes to our operations hub, under an SLA set in your contract.
Yes. The Operator works alongside what you already use. It's an addition to your practice, not a replacement for your tools.
No internet is needed to answer from your own documents. There are no ongoing uploads, and your documents never leave your building. Keeping the Operator current is separate: updates and health checks run over an outbound-only connection on a schedule we manage, and every session is logged where you can see it.
They stay on your hardware, in your building. The system reads your documents to answer in your firm's voice, and it never uploads them or trains on them. That's the whole point.
Most offices are up and running within days, with a person from Katy on hand through the whole rollout.
It's a 12-month contract with a 30-day money-back guarantee. If it doesn't earn its desk space in the first month, we take it back, no questions asked, and refund every penny.
Local support by someone in Katy. Email us and a real person gets back to you, and if you would rather have us come out, we do that too.
That is the situation the Operator exists for. If your file server, database, backup job, or a service stops responding in the middle of the night, the Operator is awake and on your network. It catches the failure, records what happened, and takes the corrective action it is authorized to take. Anything beyond what it should handle on its own goes to our operations hub, under an SLA set in your contract. You find out in the morning, from the closed ticket, not from a client.
Whatever you teach it. It arrives knowing your network, and it learns the rest from you the way a new hire does: by watching how you work and reading your templates. Most firms point it at client intake, the paperwork nobody wants to touch, or the reporting that eats a Friday every month. There is no fixed feature list.
Every session is logged where you can see it, every change is written down, and monitoring runs around the clock rather than on a schedule. When something needs a human, there is one in Katy, and escalations carry an SLA to respond. The response time is set in your contract, because a one-person office and a busy clinic do not need the same one. An escalation carries Operator health information and the IT support issue the business approved sending, and nothing else.
Your documents never leave your building, and inference runs locally. On top of that, the system and the people running it are held to a serious security standard: no unnecessary exposure, no plaintext secrets, and defenses against outside attempts. A team with 30 years in IT and 15 in cybersecurity oversees it.